The Arundel Surgery

The Arundel Surgery 2024-05-02 Person 4 5 0

I wanted to get a cholesterol test and rang up in early February. I tried various pharmacies in order to avoid taking up valuable GP time. No tests available. It didn't seem straightforward at the surgery either. I had to see a nurse first, which was some weeks ahead, it wasn't urgent but necessary. Unable to have the test during this appointment, I have had to make another appointment in a week or so. I was also told that I had just missed the Well Woman Check Ups as I was over 74 - by some 3 years and it seems weird that I'm now excluded from these when surely more check ups are needed as we age, rather than being cut off. It's not a complaint, it's just that I'm asked to relay my experience! 2 months to wait for a blood test to see if my cholesterol is under control seems a long time. I suppose it used to be routine to go and see the doctor and have everything done there and then, examinations and advice.

It's not the fault of the surgery, just the overstretched system.

The Arundel Surgery 2024-05-02 Person 5 5 0

Excellent reception staff who manage a whole variety of demanding situations and people with such patience and commitment. Having been sitting in the waiting room for 30 minutes or so, I heard Mark & others deal with quirky and complex questions. They were patient, resilient and generous and courteous to the visitors. I hope the senior staff are looking after them so they will remain and we will all benefit from that! The GP I saw was kindly, efficient and their wisdom much appreciated

Having water available for visitors....?

The Arundel Surgery 2024-05-02 Person 5 5 0

From Reception to nurse Yolanda, everything went smooth. Yolanda explained everything in detail and made sure I was comfortable and informative about the whole process of the cervical check up.

Nothing comes to mind at the moment.

The Arundel Surgery 2024-04-27 Person 3 5 0

In my opinion the longest wait for a non-emergency appointment should be less than one week.

Have more doctors!

The Arundel Surgery 2024-04-26 Person 4 5 0

The receptionists are always so helpful & kind, Kim especially. Matthew Shaw, the physio therapist, has been amazing in helping me find the right treatment & is checking that I receive the medical help I need. He got in touch with the consultant who agreed to meet with me this was what I needed and I'm now on the waiting list for surgery. If it wasn't for Matthew I would stillI had no one to turn to. Matthew is caring & very efficient.

At times it is hard to get an appointment.